Getting Started

What is Formation Pro?

Formation Pro is an online learning platform that allows individuals and organizations to access professional training courses, complete learning modules, and obtain certificates upon completion.

Who can use Formation Pro?

Formation Pro is available to:

1. Individual learners
2. Employees enrolled through their organization
3. Professionals completing compliance or continuing education training

How do I create an account?

To create an account:

1. Click Don't have an account? on the login page.
2. Enter your email address, first name, last name, and password.
3. Confirm your email address using the activation link sent to your inbox.
4. Once activated, you can log in and access the platform.

I did not receive the activation email.

Please verify:

1. Your spam or junk folder
2. That the email address entered during registration is correct

If you still cannot find the activation email, you can contact technical support.

Can my company create an account for me?

Yes. Many organizations create accounts for their employees and assign courses directly.

If this applies to you, you may receive an email invitation to activate your account.

Account & Login

How do I log in to my account?

Go to the login page and enter:

1. Your registered email address
2. Your password

Once logged in, you will access your personal dashboard.

I forgot my password.

If you forgot your password:

1. Click Forgot your password on the login page.
2. Enter your email address.
3. Follow the instructions sent to your inbox.

You will be able to create a new password securely.

I cannot log in to my account.

Common reasons include:

1. Incorrect password
2. Account not yet activated
3. Typing error in the email address

We recommend resetting your password first.

If the problem continues, contact technical support.

Can I change my email address or profile information?

No. Please contact technical support or your organization manager.

Can I access the platform from multiple devices?

Yes. Formation Pro can be accessed from:

1. Desktop computers
2. Laptops
3. Tablets
4. Smartphones

For the best experience, we recommend using a recent version of Chrome, Edge, Safari, or Firefox.

Courses & Certificates

How do I access my courses?

Once enrolled, your courses appear in your Dashboard under My Courses.

Click on the course title to begin or continue your training.

How do I enroll in a course?

Depending on the configuration:

1. Your organization may assign courses automatically
2. You may enroll through the course catalog
3. Access may be granted after completing a purchase
4. For free courses, you can enroll directly by adding the course to your course list from the course catalog

Can I pause a course and continue later?

Yes. Your progress is automatically saved.

You can leave a course at any time and resume it later from where you stopped.

How do I complete a course?

To complete a course, you may need to:

1. View all learning modules
2. Complete quizzes or activities
3. Finish the final assessment

Once all requirements are completed, the course will be marked as finished.

I completed the course, but it still shows as incomplete.

This may occur if:

1. One module has not been viewed
2. A quiz has not been completed
3. The final activity has not been validated

Please reopen the course and verify that all sections are marked as completed.

How do I obtain my certificate of completion?

A certificate of completion is issued at the end of the training once all course requirements have been met.

To receive your certificate:

1. The course must be fully completed
2. Any required knowledge assessment or final quiz must be successfully passed
3. A short training satisfaction survey must be completed

Once the survey has been submitted, your certificate will become available for download.

How do I download my certificate?

After completing the course and submitting the satisfaction survey:

1. Open the completed course in the “My Courses” section
2. Go to the Completed courses tab
3. Download your certificate in PDF format

Your certificate remains accessible at any time from the “My Courses” section of your dashboard.

Can I download my certificate again later?

Yes. Certificates remain available for download at any time from the My Courses section.

If you are unable to access your certificate, you may contact our support team to request an additional copy.

How long are certificates kept in the system?

Certificates are retained in our records for a minimum period of six (6) years, or for the duration associated with the certification or awarded credits, where applicable.

Why can’t I download my certificate yet?

If you are unable to download your certificate, it usually means that one or more course requirements have not yet been completed.

Payments & Billing

What payment methods are accepted?

Formation Pro accepts secure online payments using major credit cards.

All payments are processed through a secure payment provider.

Are payments secure?

Yes. Payments made on Formation Pro are processed using secure payment technologies to ensure the protection of financial information.

Formation Pro uses Stripe as its payment processing provider. Stripe is a widely used and trusted global payment platform used by millions of businesses.

Key security measures include:

1. Encrypted transactions (HTTPS / SSL) to protect data transmitted during payment
2. PCI-DSS compliant payment infrastructure, ensuring that credit card information is handled according to strict industry security standards
3. Secure processing of payment information, meaning that Formation Pro does not store or have direct access to your full credit card details

All payment transactions are processed through Stripe’s secure infrastructure to ensure a safe and reliable payment experience.

If you have questions regarding a payment or billing issue, you may contact our support team for assistance.

Will I receive a payment confirmation?

Yes. After a successful payment, a confirmation email and receipt are sent automatically.

I did not receive my receipt.

Please check your spam folder.

If you still cannot locate the receipt, contact our support team with your purchase information.

Can I obtain another copy of my invoice?

Yes. A copy of your invoice is available directly in your participant profile.

To access it:

1. Log in to your account
2. Go to your Profile section
3. Open the Invoices menu to view and download your invoices

If you are unable to locate your invoice, you may also contact our support team for assistance.

Technical Support

The course content does not load properly.

This may occur due to:

1. Browser compatibility issues
2. Slow or unstable internet connection
3. Browser extensions blocking content

Try the following:

1. Refresh the page
2. Use another browser
3. Disable ad blockers or restrictive extensions

What equipment or materials are required to take a course?

To access and complete training on Formation Pro, the following equipment is recommended:

Required

1. A computer or tablet with a reliable Internet connection
2. An up-to-date web browser such as Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox
3. Speakers or headphones to access audio and video content included in the training
4. Access to the course platform using the login credentials provided after registration

Use of a mobile phone is possible, but some course content may not be fully optimized for small screens.

Optional

1. A notebook or digital note-taking tool for personal learning and taking notes during the training

Why is the video not playing?

If a video does not play or does not start properly, it may be related to your browser, Internet connection, or device settings.

You can try the following steps:

1. Refresh the page and try playing the video again
2. Ensure that your Internet connection is stable
3. Verify that your browser is up to date
4. Try using another supported browser such as Chrome, Edge, Firefox, or Safari
5. Make sure that audio is enabled and that your speakers or headphones are connected
6. Disable any browser extensions (such as ad blockers) that may interfere with video playback

Why can’t I fast-forward the video?

In some courses, videos must be viewed in full before you can continue to the next section.

Fast-forwarding may be disabled to ensure that all required training content is properly completed before progressing in the course. This is particularly important for courses that include compliance or certification requirements.

Once the video has been fully viewed, you will be able to continue with the next module or activity.

Is my personal information protected?

Yes. Formation Pro applies appropriate security measures to protect personal information and complies with applicable privacy regulations.

For more information, please consult our Privacy Policy.

How do I contact technical support?

If you encounter a technical issue or need assistance, please contact our support team.

[email protected]

To help us resolve your request quickly, please include:

1. Your name
2. The email address used for your account
3. The course concerned (if applicable)
4. A description of the issue
5. A screenshot if possible

What is the response time for support requests?

Our support team typically responds within one business day.

Requests submitted outside business hours may be processed on the next business day.

Need Additional Help?

If you cannot find the answer to your question in this Help Center, please contact our support team.

We will be happy to assist you.